FOOTBALLKIT BUYING FAQS
Buying FAQs
Find answers about orders, sizing, shipping and after-sales support. Choose a topic or open a question below.
Orders & quotes
What is the minimum order? Can I place a small trial?
Single pieces and small trial orders are welcome. Published quantity tiers start at 30 pieces. Orders of 1–29 pieces are quoted individually; shipping is separate. Kids kits include a shirt, shorts and socks.
Can I mix teams, styles, sizes and product types?
Mix teams, styles and sizes in an enquiry list. For mixed versions or overlapping categories, send the exact quantities for a written price confirmation. Do not assume the lowest category rate applies to every mixed item.
What are your prices and printing charges?
USD per shirt or kids set: for 30–49 / 50–99 / 100+ pieces, fan and kids prices are $9 / $8 / $7; player, women and long-sleeve prices are $11 / $10 / $9; retro prices are $10 / $9 / $8. Shipping is separate. Printing, patches and other customisation charges are confirmed in your written quote. Training and outerwear remain individually quoted.
Can I contact you before choosing products?
Yes. You can open WhatsApp or WhatsApp Business without completing the quotation fields. Start with your question and add references, sizes, quantities and your delivery country when ready. Opening WhatsApp does not place an order.
What should I send for an itemised quotation?
Send one line per product reference, with the version, size breakdown and quantity. Add your destination country and postcode, plus any printing or patch requests. A product link or screenshot helps identify the exact design.
What should I check in the written quote?
Check the exact references, versions, sizes, quantities, printing and patch placement. Confirm the USD item total, customisation charges, shipping, destination tax arrangements, preparation time and estimated transit before payment. Ask for any unclear term to be written down.
How do I reorder a previous selection?
Send the previous product references and your new size and quantity breakdown. Reconfirm current availability, specifications, charges and shipping rather than assuming a previous quotation still applies. Archived references are not covered by the current-stock statement.
Products & sizing
How do I confirm the right size?
Contact the seller on WhatsApp with the exact product reference and the sizes you are considering. Size information is confirmed for the specific style. The catalogue’s size labels are not a universal measurement chart.
You can measure a shirt that fits to help discuss chest width and body length. Read the measurement guide ↗
How do I confirm fabric and version details?
Fabric composition, version differences and construction details are confirmed by style on WhatsApp. Use the reference and source SKU to identify the exact jersey you mean.
Team, sportswear and season names identify catalogue designs. No official affiliation or authorization is claimed. Version checklist ↗
Are the current catalogue products in stock?
The seller confirmed that the current football catalogue is in stock on 2026-10-25. Confirm your selected sizes and product details on WhatsApp before payment.
This seller statement does not cover previous or archived references. Source image albums are not a live inventory feed and do not establish official release or affiliation.
How do I specify names, numbers and patches?
Send the exact spelling, number, reference and requested placement for every personalised item. Ask the seller to confirm compatibility and the full charge before payment. Check these details carefully: paid orders cannot be changed, and personalised items have separate return conditions.
Do catalogue photos show the exact item I will receive?
Catalogue images help identify the reference and design. They do not by themselves verify fabric composition, measurements, current availability or every finishing detail. Ask the seller to confirm the exact version and any important details before payment.
Samples & delivery
Can I try a small order before buying more?
Yes. Single pieces and orders below 30 pieces are accepted by individual quotation. Send references, sizes, quantity and destination. Confirm product, printing, patch and shipping charges before payment.
Where do you ship, and are shipping and taxes included?
Shipping is available to all countries. Product prices exclude freight; shipping is quoted separately on WhatsApp.
Whether duties, taxes and customs charges are included is confirmed for the destination in that quote. A tracking number is provided after dispatch. Shipping & returns ↗
How long do preparation and delivery take?
After full payment, preparation takes 2–3 calendar days. Estimated transit is around 15 calendar days after dispatch.
Preparation and transit are separate periods. Transit is an estimate, not a guaranteed delivery date; tracking details are provided after dispatch.
What if tracking has not updated or I have an event deadline?
Send your order reference and tracking number to the seller for checking. State any event deadline before paying so you can discuss the estimated schedule. Preparation and transit are separate, and an estimated transit time is not a guaranteed arrival date.
Payment & after-sales
How do I pay, and who pays processing fees?
PayPal and bank transfer are accepted. Full payment is required before dispatch. Prices are in USD, and payment processing fees are covered by the seller.
Review the product references, sizes, quantities, printing, delivery destination and full quote before payment.
Does an enquiry place an order? Can a paid order be changed?
The enquiry list saves your selection in this browser. It does not place an order or take payment. WhatsApp buttons prepare a message for you to review and send.
Once payment is made, the order cannot be cancelled, and product styles or sizes cannot be changed. Check the complete order before paying. After-sales issues are handled under the returns policy.
What if there is a problem, or I need to return an item?
Contact the seller on WhatsApp within 7 days of delivery. Wrong items, missing items and quality issues are checked on WhatsApp before the remedy is agreed. Replacement is usual; a refund can also be arranged when requested after verification. International return or replacement shipping responsibility is agreed for the style or order and the reason for the request before payment.
Non-quality returns and exchanges for non-personalised items are accepted when requested within 7 days of delivery; shipping responsibility is agreed for the style or order before payment. Items with name-and-number printing or patches cannot be returned for a wrong size selected by the buyer or a change of mind.
What information helps resolve a delivery problem?
Contact the seller within 7 days of delivery with your order reference, affected product references, quantities and a clear description. Include photos showing the item, label or packaging where relevant. The seller checks the issue before agreeing a remedy under the published after-sales policy.
Ready to enquire? Collect your references first, then add sizes, quantities and your destination.